Abbreviated ticket conditions when purchasing tickets through Ticketcounter B.V.
The operator, who is mentioned in the abbreviated ticket conditions, is the party who has entered into an
agreement with Ticketcounter B.V. (from now on called „Ticketcounter“) with regard to the resale of tickets
(though a website) for the entrance to a park (f.i. a theme park, a zoo, an event, a museum or other facility
where the experience is taking place).
The tickets are in digital form and are provided via E-Mail. Each ticket is generated with a random, distinct (bar-)
code in combination with an individual serial number. Furthermore the ticket has a readable text. The (bar-)
code has to be scannable, in order to gain access to the park. A ticket is valid only once per person, who fulfils
the criteria on the ticket, unless otherwise stated on the website or/and on the ticket.
Not all operators will be able to scan the tickets on a mobile device (e.g. a smartphone). In this case, the tickets
are to be printed in A4-Format and presented to the park in paper form. Tickets that are not scannable will not
be accepted. In this case, access to the facility may be denied.
Tickets are valid for a limited time and are provided with an expiration date. After this date or period, your right
of access is terminated. Tickets will not be reimbursed and the expiration date on the tickets cannot be
Misuse is a punishable offence.
The prices stated are gross prices and include the legal VAT already. There will be no further costs charged or
added. Other campaigns or/and discount offers are not applicable with these tickets.
Ticketcounter is responsible for the validity of the (bar-) codes on the tickets. If complications occur during entry
to the park, Ticketcounter will act solely as an intermediary. You can contact Ticketcounter at
The rules and conditions, which are stated by the (park) operator, the so-called “park rules”, always apply. If the
“park rules” are ignored or breached, you can be denied (further) access to the park. The “park rules” and
opening times can be supplied on request at the operator.
The consumer has the right to cancel within 14 days of the purchase for Tickets that are still valid at the time of
cancellation. This cancellation right does not apply to Tickets purchased for use at one or more fixed dates and /
or tickets that are valid for a fixed period up to 14 days. Ticketcounter is not liable for incomplete or incorrect
information on the Park website.
Ticketcounter does not take responsibility for incomplete or false information on the website of the park.
Ticketcounter does not take responsibility in any way for the type of park or presentation of the park and takes
no responsibility for material or non-material damages, which take place while visiting the park.
Ticketcounter reserves the right to decline a purchase/ order without giving a reason. In this case, an E-Mail will
be sent to the address given, including information about the declined purchase/order.
The customer is responsible that his/her data is correct, which is necessary to allow the payment transaction via
the system/variant, offered on the website. The provision of false or incomplete data can lead to no tickets
Ticketcounter takes over the delivery of the tickets ordered, as well as the collection of the purchase price of
the tickets, in the name of the operator. Payment through iDEAL/credit card/Paypal will enable delivery within
30 minutes. Payments through direct debit will usually be processed within 2-3 business days.
Ticketcounter has restricted the number of tickets that can be ordered/bought with credit cards. If the number
of tickets requested exceeds the maximum allowance, the operator has to be contacted.
Ticketcounter is not liable for any technical failures that are not (appropriately) dealt with, and/or authorized on
By purchasing a ticket with Ticketcounter, the customer accepts, unreservedly and explicitly, the validity of the
ticket conditions of Ticketcounter. In cases where the ticket conditions do not accommodate, Ticketcounter will
The ticket conditions of Ticketcounter, to which these abbreviated ticket conditions belong, can be requested at